Case Study - Transforming Legal Services with Technology

Intuio Software Labs partnered with Accident.com to develop a user-friendly platform that connects accident victims with legal professionals seamlessly.

Client
Accident.com
Year
Services
Web Application Development, Mobile Application Development

Overview

Accident.com aimed to simplify the process of connecting accident victims with legal experts. Intuio Software Labs collaborated with their team to create an intuitive platform that enhances user experience and efficiency in legal service delivery.

Challenge
At Accident.com, our mission has always been to simplify the complex legal process for accident survivors and connect them with trusted personal injury lawyers. However, as we grew, we faced a significant challenge in managing the influx of potential clients across multiple channels, including web, phone, and partner APIs. Scaling our customer acquisition processes efficiently, while maintaining the high standard of service and accuracy we pride ourselves on, became a daunting task. We needed a technology partner who could provide not just software development but a complete strategic roadmap to ensure scalability and operational success.

Solution
That's when Intuio Software Labs stepped in as our trusted technology partner. Intuio took full ownership of the product development process, serving as our CTO and leading the charge on software development, web development, and API integration. They understood our vision from day one and meticulously designed a comprehensive solution to drive our business forward.
Intuio built an intuitive customer-facing portal, making it easier for accident survivors to access the legal help they needed, no matter where they were. Using technologies like Laravel, React, MySQL, and Elasticsearch, they created a seamless experience that performed equally well on web and mobile. Their integration of Google Cloud offerings ensured that our platform was built with the scalability, security, and flexibility necessary to handle our growing client base.
Additionally, Intuio implemented a series of REST APIs that allowed us to automate lead management, integrate with digital marketing platforms like Google and Bing, and ensure smooth data flow between call centers and lead buyers. This automated system was crucial in ensuring that leads were processed efficiently and delivered to the right legal partners promptly.

Their approach to cloud consulting, data consulting and web application development helped us to streamline our operations and scale our platform without compromise.

Results:
Thanks to the dedicated work of Intuio Software Labs, Accident.com experienced remarkable growth. The platform they built drove an annual recurring revenue of $12 million and impacted 250,000 accident survivors and growing, connecting them to legal support when they needed it most. Intuio's ability to integrate cutting-edge web development with scalable software solutions allowed us to expand our services across multiple channels, while maintaining the quality and reliability that are hallmarks of our brand.

The platform not only exceeded our initial expectations but also positioned Accident.com as a market leader in the personal injury law space, further cementing our reputation as a trusted network for accident survivors across the nation.

Impact
- Increased customer acquisition efficiency by automating lead management across web, phone, and API channels.
- Achieved $12 million in annual recurring revenue through scalable technology solutions and streamlined processes.
- Empowered 250,000 accident survivors by connecting them to legal services, enhancing access to justice.
- Leveraged cloud technology to ensure the platform remained secure, scalable, and flexible, even as business demand grew.

What We Did

  • Front-end (Laravel, React.js)
  • Back-end
  • Database (MySQL, Elasticsearch)
  • Google Cloud Platform (GCP)

Intuio's attention to detail and dedication made all the difference. They understood our vision and executed it perfectly, helping us simplify the complexities of connecting clients to legal help.

Jack Chemtob
Jack Chemtob
CEO of Accident.com
Reduction in Connection Time
40%
Increase in User Engagement
25%
Client Satisfaction
90%

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  • Goa
    Corporate Office: Cubicle-7, Centre for Incubation and Business Acceleration, Verna - Goa, India, 403722